Hahha, en liten rolig sak vi gick igenom i skolan.. =) 

'I am a Front Desk Agent'

I have advanced degrees in Accounting, Public Relations, Marketing, Business, Computer Science, Civil Engineering, and Swahili. I can also read minds.

Of course I have the reservation that you booked six years ago even though you don't have the confirmation number and you think it was made under a name that starts with 'S'.

It is completely my fault that the blizzard shut down the airport and you have to sleep in a warm king-size bed while 5000 of your co-travellers are sleeping in benches at the airport. I am sorry.


It is not a problem for me to give you seven connecting, non-smoking, poolside suites with two king beds in each, four rollaways, 3 cribs, and yes, I can install a wet bar. I know it is my fault that we do not have a helicopter landing pad.

I am a Front Desk Agent. I am expected to speak all languages fluently. It is obvious to me that when you booked your reservation for Friday on the weekend we're sold out that you really meant Saturday. My company has entrusted me with all financial information and decisions, and yes, I am lying to you when I say we have no more rooms available. It is not a problem for me to quickly construct several more guest rooms. THIS time I will not forget the helicopter landing pad. And it is my fault that everyone wanted to stay here. I should have known you were coming in, even though you had no reservation. After all, you stay at our brand of hotel all the time, 300 nights a year, and this is only the first time you've ever been to our city.

I am a front desk agent. I am quite capable of checking three people in, two people out, taking five reservations, answering fifteen incoming calls, delivering six bath towels to room 625, plunging the toilet in room 101, and restocking the supply of pool towels, all at the same time. Yes, I will be glad to call the van driver and tell him to drive over all the cars stuck in traffic because you've been waiting at the airport for 15 minutes and you've got jet lag.

I am a front desk agent, an operator, a bellhop, houseman, guest service representative, housekeeper, sales coordinator, information specialist, entertainment critic, restauranteur, stock broker, referee, janitor, computer technician, plumber, ice-breaker, postman, babysitter, dispatcher, laundry cleaner, lifeguard, electrician, ambassador, personal fitness trainer, fax expert, human jukebox, domestic abuse counselor, and verbal punching bag. Yes, I know room 112 is not answering their phone. And of course I have their travel itinerary so I know exactly where they went when they left here 9 hours ago, and what their cell phone number is.

I always know where to find the best vegetarian-kosher-Mongolian-barbecue restaurants. I know exactly what to see and do in this city in fifteen minutes without spending any money and without getting caught in traffic. I take personal blame for airline food, traffic jams, rental car flat tires, and the nation's economy.

I realize that you meant to book your reservation here. People often confuse us with the Galaxy Delight Motel, Antarctica. Of course I can 'fit you in' and yes, you may have the special $1 rate because you are affiliated with the Hoboken Accounting and Bagel Club.

I am expected to smile, empathize, sympathize, console, condole, upsell, downsell (and know when to do which), perform, sing, dance, fix the printer, and tell your friends that you're here. And I know exactly where 613 Possum Trot Lane is in the Way Out There subdivision that they just built last week.

After all, I AM a Front Desk Agent!

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Jaaa ni, ännu en dag av samma kaliber.. Men ja, Mr X som jag så gärna kallar honom skulle ha jobbat idag men eftersom det var lite boende på hotellet behövdes han inte, men vi hann endå träffas och prata i några minuter.    Endå fast det som behövdes...

Nu ligger man i sängen efter en kväll med stress.. Har jobbat extra idag, tillbaka till det jag älskar... Vara på golvet! Men nu ligger jag i sängen igen med halsont och feber, men jag hoppas att det försvunnit när jag vaknar imorgon.. =) I WISH!   M...

Här har vi mina julklappar för i år..  En perfekt dammsugare för min lilla pärla, som jag för övrigt har fixat i ordning så nu stortrivs jag ännu bättre.. Bara en ny kökslampa och sen fixa tillbadrummet, jaa skulle mer än gärna byta ut diskbänken ock...

Igår så va det som alla vet julafton! Va en riktigt mysig julafton! Tack familjen! Ja för ni är en stor del av mitt liv och har alltid funnits där... Tack! =)   Blev en riktigt mysig dag med massa god mat! Tack Laurent och Jennie föratt jag fick komm...